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Privacy Policy

This Privacy Policy explains how personal data is collected, used, and protected by frumzi-casino-canada, accessible exclusively via frumzi777-ca.com. It applies to all players and website visitors from Canada (excluding Ontario), effective as of November 6, 2025. The policy is designed to ensure compliance with Canadian privacy laws and industry standards, outlining your rights and our obligations regarding your personal information.

Who We Are

OBSERVE: Extracted operator details, legal address, and contact information from provided data.

EXPAND: Company's operational and licensing status under MGA, absence of company reg. number/TIN, DPO not explicitly specified (assign data protection responsibility to support contact).

REFLECT: Present all identifiable legal and contact data as required by CA law and international standards.

  • Operator: frumzi-casino-canada operates exclusively via frumzi777-ca.com under a valid Malta Gaming Authority (MGA) license (License No. MGA/B2C/486/2018, valid through 2025).
  • Legal Address: Quad Central, Q3 Level 3, Triq l-Esportaturi, Zone 1, Central Business District, Birkirkara, CBD 1040, Malta.
  • Data Protection Contact: For all privacy and data protection inquiries, you may contact our support team at support@frumzi777-ca.com or info@frumzi777-ca.com. All requests will be directed to the responsible data protection department.

What Personal Data We Collect

OBSERVE: List categories of data as per CA privacy law and gambling industry standards.

EXPAND: Clarify explicit and implicit data types gathered during user lifecycle, including technical, behavioral, and financial data.

REFLECT: Provide comprehensive breakdown with explanations for transparency and legal sufficiency.

  • Personal Identification Data: Full name, date of birth, government-issued identification, address, email address, phone number, and verification documents.
  • Technical Data: IP address, device information, browser type, operating system, access times, and website log data collected automatically when using frumzi777-ca.com.
  • Payment and Transaction Data: Payment card details, e-wallet information, transaction records, withdrawal/deposit histories, and currency preferences.
  • Behavioral Data: Account activity, betting and gaming history, preferences, clicks, navigation patterns, and responsible gaming interactions.
  • Cookies and Tracking Technologies: Session and persistent cookies, web beacons, and similar technologies used for authentication, analytics, and advertising.

Legal Basis for Processing

OBSERVE: Identify legal grounds required under CA laws and MGA regulations.

EXPAND: Include contract, consent, legitimate interests, and legal obligations (especially KYC/AML).

REFLECT: Explicitly detail each basis with protective clauses.

  • User Consent: Data processed based on your explicit consent for specific purposes (e.g., marketing communications, cookies), which you may withdraw at any time.
  • Contract Fulfillment: Processing necessary to establish, manage, and perform our contractual obligations relating to your account and gaming activities on frumzi777-ca.com.
  • Legal and Regulatory Compliance: Compliance with applicable laws, including anti-money laundering (AML), know-your-customer (KYC), and reporting obligations to regulatory authorities.
  • Legitimate Interests: Data processed for internal business purposes such as fraud prevention, security, analytics, and improving our services, where these interests are not overridden by your fundamental rights.

Purpose of Processing

OBSERVE: List all operational and ancillary purposes, per privacy best practices.

EXPAND: Link purposes to both user benefit and legal necessity.

REFLECT: Bullet-listed, explicit coverage for all use cases.

  • Service Provision: To create and manage your account, process transactions, verify identity, and deliver gaming services on frumzi777-ca.com.
  • Customer Support: To respond to inquiries, resolve issues, and communicate essential account information.
  • Compliance and Risk Management: To meet regulatory requirements, conduct AML/KYC checks, and detect/prevent fraudulent or unlawful activity.
  • Analytics and Service Improvement: To analyze website usage, optimize user experience, and develop new offerings based on aggregated data.
  • Marketing and Communications: To send promotional materials or updates, subject to your consent where required by law.

Disclosure & Sharing

OBSERVE: Identify potential data recipients and circumstances of sharing, per CA legal standards.

EXPAND: Include explicit reference to payment processors, affiliates, authorities, and third parties.

REFLECT: Clearly define limits and user protections.

  • Payment Partners: Data shared with banks, card processors, and payment service providers to facilitate deposits and withdrawals.
  • Authorized Service Providers: Third-party vendors who provide IT, analytics, cloud hosting, and customer support services under strict confidentiality agreements.
  • Regulatory and Legal Authorities: Disclosure to regulators, law enforcement agencies, or government bodies as legally required (e.g., MGA, Canadian authorities), including for AML/KYC purposes.
  • Affiliates and Business Partners: Data may be shared with affiliates or marketing partners, only with your consent where mandated.
  • Advertising Networks: Limited data may be shared for targeted advertising, always in compliance with your consent preferences.

International Transfers

OBSERVE: Identify all extra-territorial data flows, especially to Malta (HQ) and any third-party locations.

EXPAND: Explain legal safeguards (e.g., standard contractual clauses), compliance with international standards.

REFLECT: Detail commitments to data protection during all cross-border transfers.

  • Data Storage and Processing: Personal data may be transferred to and processed in Malta (frumzi-casino-canada's HQ) and other jurisdictions where our service providers operate.
  • Protection Measures: All international transfers are governed by appropriate safeguards, including standard contractual clauses and binding agreements, to ensure an adequate level of data protection consistent with Canadian law.
  • User Rights Preservation: Your rights and protections remain enforceable regardless of the destination country of your personal data.

Data Retention

OBSERVE: Identify regulatory and operational retention requirements; align with industry norms.

EXPAND: Differentiate retention by data type and purpose; include user-driven deletion and legal obligations.

REFLECT: State specific periods and criteria, referencing CA standards.

  • Active Account Data: Retained for the duration of your account activity with frumzi777-ca.com.
  • Closed Account Data: Personal and transactional data retained for up to 5 years following account closure, or longer if required by law (e.g., AML/KYC compliance).
  • Marketing and Consent-Based Data: Retained until consent is withdrawn or the data is no longer necessary for its original purpose.
  • Deletion Criteria: Data is securely deleted or anonymized upon expiry of retention periods, fulfillment of processing purposes, or upon valid user request, subject to overriding legal obligations.

Your Rights

OBSERVE: Align with GDPR-equivalent rights and CA privacy regulations; ensure procedural clarity and response timelines.

EXPAND: Detail processes, free-of-charge access, and reference to relevant authorities.

REFLECT: Use clear structure for user empowerment and legal compliance.

  1. Access: You can request confirmation of whether frumzi-casino-canada holds your personal data and receive a copy of such data, free of charge.
  2. Correction: You may request correction or update of inaccurate or incomplete personal data at any time.
  3. Deletion ("Right to be Forgotten"): You have the right to request deletion of your data when it is no longer necessary, or where consent is withdrawn, subject to legal or regulatory retention requirements.
  4. Restriction of Processing: You may request temporary suspension of processing under specific circumstances (e.g., contested accuracy, pending verification).
  5. Objection: You may object to processing for direct marketing or based on legitimate interests; processing will cease unless compelling legal grounds exist.
  6. Data Portability: You may request to receive your data in a structured, machine-readable format, or request its transfer to another provider.
  7. Marketing Consent Withdrawal: You may opt out of marketing communications at any time through your account settings or by contacting support@frumzi777-ca.com.
  • Exercise of Rights: Submit requests by email to support@frumzi777-ca.com. We will respond within 30 days, free of charge, unless requests are manifestly unfounded or excessive.
  • Regulatory Reference: Rights are granted under applicable Canadian privacy laws, as well as GDPR-aligned principles, and may be further protected under relevant international standards.

Cookies & Tracking Technologies

OBSERVE: Identify cookie types, usage, and user control options.

EXPAND: Provide legal and practical management mechanisms, referencing browser and internal tools.

REFLECT: Clarify all tracking technologies for transparency.

  • Session Cookies: Temporary cookies enabling essential site operations, deleted after you close your browser.
  • Persistent Cookies: Remain on your device for a set period to remember preferences and enhance user experience.
  • Third-Party Cookies: Used for analytics, advertising, and integration with external services, subject to your consent.
  • Management: You can manage or disable cookies via your browser settings or internal preference panels available on frumzi777-ca.com. Disabling certain cookies may affect site functionality.

Data Security

OBSERVE: Address all security obligations under CA law, MGA rules, and international standards.

EXPAND: Describe technical and organizational measures, including encryption, access controls, and training.

REFLECT: Assure users of robust protections, referencing ISO 27001 and SOC 2 alignment where applicable.

  • Encryption: All data transmission is protected using TLS 1.2 or higher. Personal data is encrypted at rest and in transit to prevent unauthorized access.
  • Access Controls: Strict authentication protocols, including multi-factor authentication for staff, to ensure only authorized personnel can access sensitive systems.
  • Operational Safeguards: Regular security audits, vulnerability assessments, and incident response plans to detect and address potential threats promptly.
  • Staff Training: Ongoing employee training programs on data privacy, security practices, and breach response protocols.
  • Compliance Standards: Security controls are designed in accordance with recognized international standards (e.g., ISO 27001, SOC 2) to ensure comprehensive data protection.

Complaints & Contacts

OBSERVE: Provide all available complaint channels, stepwise procedure, and supervisory authority contacts.

EXPAND: Clarify escalation pathways and response times.

REFLECT: Ensure users understand how to raise concerns and seek external resolution if needed.

  • Initial Contact: Submit any privacy concerns or complaints via email to support@frumzi777-ca.com or info@frumzi777-ca.com. All complaints are directed to our data protection department.
  • Complaint Procedure: Your complaint will be acknowledged within 7 days. We aim to provide a substantive response within 30 days of receipt.
  • Escalation: If you are unsatisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada:
    • Office of the Privacy Commissioner of Canada
    • 30 Victoria Street, Gatineau, Quebec K1A 1H3, Canada
    • Phone: 1-800-282-1376
    • Web: https://www.priv.gc.ca/en/

Updates

OBSERVE: Detail notification procedures, control, and changelog requirements.

EXPAND: Specify user rights upon updates, and maintain clear version control.

REFLECT: Present robust update process for transparency and user protection.

  • Notification: Material changes to this Privacy Policy will be communicated via email, prominent on-site banners, and account dashboard alerts at least 30 days prior to implementation.
  • User Options: You may object to significant changes or close your account prior to the effective date of updated terms. Continued use after that date constitutes acceptance.
  • Version Control: Last updated: November 6, 2025. Changelog of all material amendments will be included on frumzi777-ca.com for your reference.

Regional Compliance Note: This Privacy Policy is specifically adapted for Canadian users (excluding Ontario), ensuring full compliance with applicable CA privacy laws, MGA licensing requirements, and international standards.